Return Policy

 

* Any food products bought from ‘True Jeeva’ website are not eligible to offer refunds for orders that have already been shipped.

True Jeeva is confident that you’ll love our products. If you are not satisfied with any of our non-food products, we offer our customers a 14-day money back guarantee minus the shipping fee. Expedited Shipping fees will not be refunded on any order. To request a refund, please email us “ info@truejeeva.com ” with the subject line: “Refund Request” with order number.

Exceptions:

  • Damaged Goods: Accidents may occasionally happen while in transit. If your order arrives damaged, please contact us within 24 hours of delivery with photos of the damaged goods at “ info@truejeeva.com”, we’ll refund your order and make it right.

  • Incorrect Orders: If you receive an incorrect order, please contact us within 24 hours of delivery with order number and photos of the incorrect items (must be unopened) at “ info@truejeeva.com”, We will arrange for a return and issue a full refund.

Order Cancellations:

  • You may cancel your order without penalty up to 24 hours before the scheduled shipment of the products. Please send our team an email to “ info@truejeeva.com “ with your name and order number.

  • For orders placed less than 24 hours before the shipment, please contact us immediately at “ info@truejeeva.com”. We will do our best to accommodate your cancellation request, but a cancellation fee may apply.

  • All orders placed are final. Note: We are unable to modify your shipping address once your order has been submitted. Please ensure that your delivery address is current and valid at the time of checkout on TrueJeeva.com website.

Late or Missing Refunds:

If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company, as it may take some time before your refund is officially posted to your account. You will be credited to the original form of payment used within 7-10 business days.

If you’ve done all of this and you still have not received your refund yet, please contact us at “ info@truejeeva.com “.

No Refunds for: 

  • Change of mind or order preferences after the order has been shipped or delivered.

  • Orders that have been delivered and 14 days passed.

  • Products that have been opened, consumed or tampered with.

  • Any issues arising from improper storage or handling of the baked goods after delivery.

Shipping:

  • You will be responsible for paying for your own shipping costs when returning your item. Shipping costs are non-refundable.

  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

  • Any returns/exchanges that get lost upon shipping will not be refunded unless a valid tracking number is provided.

  • To prevent abuse of this policy or to be fair, we retain the right to refuse or restrict our refund or guarantee based on our discretion and best judgment.

Contact Us:

If you have any questions or concerns regarding our refund policy, please contact us at “ info@truejeeva.com”.